Frequently Asked Questions
How does personalization work?
When you choose your coffee, you’ll see a field where you can enter a surname, nickname or a personal brand idea. That text is printed directly on your coffee bag labels. We carefully double-check every order before printing to make sure your name appears exactly as you entered it. Once your custom label is ready, your coffee is freshly roasted, packed, and shipped straight to you or your recipient.
How fresh is the coffee?
Every bag from Alias Coffee Company is roasted from within a week up to just before the beans hit the bag. This means your coffee arrives rich, flavorful, and freshly made — usually within just a few days of roasting.
Where do you source your beans from?
Our beans are grown in regions known for their distinct flavor profiles and rich soil, ensuring every cup you brew is both delicious and responsibly sourced.
Can I customize my coffee blend or roast level?
At this time, we offer a range of curated blends and roast levels designed to suit a variety of taste preferences — from smooth and balanced to bold and dark. We’re constantly exploring new options, so expect more ways to personalize your coffee experience soon.
How long does shipping take?
Because every order is roasted fresh and personalized, processing usually takes 1 to 2 business days before shipping. Delivery times vary depending on your location, but most customers receive their order within 3 to 7 business days. Once your order ships, you’ll receive a tracking link so you can follow its journey.